Jessica Turner provides good customer service and would like to make any customer feel comfortable with the purchase of her garments. Any of Jessica’s designs that have been ordered can be exchanged or refunded within the following guidelines.
Regarding wedding dresses, you will have filled out a T & C form at your consultation appointment, please refer to this. The dresses are quality controlled checked at the last fitting to ensure there are no faults or damage to the fabric.or the dress . If the garment is being returned for a refund due to a fault, we will undergo a quality control check to ensure that it has not been worn or tampered with. Refunds and exchanges will not be permitted after 2 days from when the garment was purchased. When trying the garments on, be very careful to keep them clean as they cannot be returned if marked and not in their original condition. Refunds will be made within 21 days to the credit card or account if it has been accepted. Please use a reputable shipping service which ensures that your parcel is tracked and insured as we cannot be held responsible for any loss or damage.
To exchange please ask for an exchange form and simply specify the reason for the exchange of a wedding dress. Also follow the return policy guidelines. Wedding dress exchange is not accepted if you wish to change your garment for a different style, there has to be a valid reason for an exchange. Upon receipt of the returned garment, it will be quality checked and when it is cleared you will receive your new item or the refund on the purchase price. You are responsible for the garment until they reach us.
If you have any other queries regarding our products please contact us.
Should Jessica ask you to provide certain information by which you can be identified when using this website, then you can be certain that it will only be used in accordance with this privacy statement. Jessica ensures that your privacy is protected, and that your information, whether public or private, will not be sold, exchanged, transferred, or otherwise given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service, or as described herein.
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy. We may also store information about you using cookies (files which are sent by us to your computer or other access device) which we can access when you visit our site in future. We do this to track visitors to Jessica Turner Designs.
WHAT WE COLLECT
We may collect the following information:
-demographic information such as address and postcode
-other information relevant to customer surveys and/or offers
If you sign up to Jessica's newsletters you are agreeing to being sent marketing materials that is relevant to Jessica Turner and that you can unsubscribe at any time and all data collected will be deleted.
WHAT JESSICA TURNER DESIGNS DOES WITH THE INFORMATION COLLECTED
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
-Internal record keeping.
-We may use the information to improve our products and services.
-We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
-From time to time, we may also use your information to contact you for market research purposes. We may contact you by email. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways:
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind and/or opt out at any time by writing to or emailing us at email@example.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998.
This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.
Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website.
Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.
ADVERTS AND SPONSORED LINKS
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.
SOCIAL MEDIA PLATFORMS
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.